Privacy notice

Private beta · last updated 30 October 2026

This website

voxhelm.com sets no cookies, runs no analytics and loads nothing from other sites. Like any web server, our hosting provider (Amazon CloudFront) records standard request logs, such as IP address, page requested and browser type, for security and operations.

What the app collects

• Account details: your email address, display name and password. Passwords are stored only as a salted bcrypt hash.
• Your agents: each agent's name, template, avatar and voice, plus the settings it needs to run.
• What you say and type during a call or chat: processed as described below, so your agent can hear and answer you.
• Usage measurements: call length, voice seconds, token counts and timings, used for capacity, cost and quality. These measurements never include what was said.

How a call is processed

1. Your voice is streamed from the app to Voxhelm's voice service and on to Deepgram, which turns it into text. Voxhelm does not record or store the audio.
2. The text goes to your agent, which runs on OpenClaw in its own container hosted by Voxhelm. The agent sends it to the AI model it is set up to use (for example via Anthropic or OpenRouter) to write a reply.
3. The reply is turned back into speech by Deepgram and streamed to the app.

Deepgram and the AI model provider process this content under their own terms. While it runs, your hosted agent may keep notes from your conversations inside its container, the same way a self-hosted OpenClaw agent does. The container has no permanent storage, so these notes are erased whenever it stops.

Where your data is kept

• Voxhelm's services, account records and hosted agents run on Amazon Web Services in Sydney, Australia.
• Call and chat transcripts shown in the app's history are stored on your device, not on Voxhelm's servers.
• Usage measurements are sent to Grafana Cloud for monitoring.

What we don't do

• We don't sell your data or use it for advertising.
• We don't store recordings of your calls.
• We don't share your data with anyone except the services above, which are needed to run Voxhelm.

Deleting your data

Deleting your account removes your account record and your agents' records, and stops all of your agents' containers. App history can be cleared from the History screen or by uninstalling the app.

Questions

A contact address for privacy questions will be published here before the beta opens. Beta testers can raise privacy questions in the beta feedback channel.